Privacy Policy

Welcome to LumiBooks, your online destination for discovering, purchasing, and reading digital books. LumiBooks ("Site", "App", "Service", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes what information we collect from users ("you"), how we use it, how it is shared, and your rights regarding your information.

1. Information We Collect

1.1 Personal Information

• Name, email address, phone (optional), and account credentials
• Profile picture (optional)
• Billing and payment details (processed securely by third parties, not stored in full by us)
• Account creation and activity timestamps

1.2 Usage & Technical Information

• IP address and device identifiers
• Browser type, device model, operating system, language settings
• Pages viewed, links clicked, time spent on pages
• App version and crash logs

1.3 Reading Activity

• Books added to your library, purchase and download history
• Reading times, last page read, bookmarks, highlight data, collections and ratings
• Book searches, recommendations accepted, wishlist items

1.4 Communication Data

• Support requests and correspondence with our team
• Marketing preferences and opt-in/out history

2. How We Use Your Information

• Process orders and provide purchased content
• Maintain, troubleshoot, and secure your account
• Personalize your book recommendations and reading experience
• Analyze service usage and improve our functionality and design
• Process payments and maintain your credits/rewards
• Send transactional, administrative, and promotional emails
• Detect and prevent fraud or unauthorized activities
• Comply with legal obligations and enforce terms

3. Cookies and Tracking

LumiBooks uses cookies and similar tracking for session management, remembering preferences, analytics and remarketing.
Third-party analytics (e.g., Google Analytics) help us improve performance by tracking navigation patterns.

• You can manage cookies in your browser settings. Disabling may affect some features.
• Cookies may be required to keep you logged in securely.

4. Data Sharing and Disclosure

• Service Providers: Payment processors, hosting, analytics and email partners (all contractually obliged to protect your information).
• Legal or Safety Requirements: To comply with law or protect rights, property, or safety of LumiBooks or others.
• Business Transfers: In case LumiBooks is sold, merged or reorganized, your data may be transferred as part of the agreement.

We do not sell your personal data or share with marketers except with your explicit consent.

5. Data Security and Retention

• Your data is encrypted where possible and transmitted securely using HTTPS/SSL.
• Access to data is restricted to trained LumiBooks staff and trusted providers as necessary.
• We retain personal data as long as accounts are active and for a limited period after deletion for legal/accounting reasons only.

No system is 100% secure, but we follow industry-standard best practices.

6. International Transfers

Your data may be processed in countries other than your own, but always with privacy protections meeting EU/US/UK and other jurisdictional standards as required by law.

7. Your Rights and Choices

• Access, correct, or update your profile information at any time from your account dashboard
• Request account/data deletion (removes all personal and reading info, subject to our Terms and legal retention obligations)
• Export your data by contacting privacy@lumibooks.com
• Opt-out of any marketing communications via the unsubscribe link or within your profile
• Disable cookies or opt-out of analytics/tracking at any time

8. Children's Privacy

LumiBooks is not intended for children under 13 and does not knowingly collect data from anyone under that age.

9. Changes to Policy

We may update this policy. Significant changes will be disclosed via our site or by email. Continued use means you accept the new policy.

10. Contact Us

For privacy requests or questions, contact:
Email: privacy@lumibooks.com
Mail: LumiBooks, Legal Department, 123 Reading Ave, Book City, BC 12345